Category: Command Center | ERC


Continued… Part VI (Final) – MERC Conceptual Framework: The remainder contents

I’m deeply sorry that I’ve been “off-mode” for almost 3 weeks. Blame it on my short vacation with my lovely family to Pangkor Island during last school term break, my busy schedule for the preparation and submission of RFP MSC Malaysia Optical Network Blueprint Development, and sadly I was ill last 5 days.

Well, as mentioned in the last post, this is the final posting on MERC Conceptual Framework after 5 consecutive postings 🙁

The actual MERC Conceptual Framework contains 2 main sections namely (A) Development Proposition and (B) Action Plan. All previous postings were part of Development Proposition while the remainder topics of Section A and whole Section B of the Framework are as follows:

Section A – DEVELOPMENT PROPOSITION (remainder):

  • RESPONSE: THE WHO
  1. THE STAKEHOLDERS
  2. LOCAL AUTHORITIES
  3. STATES AND FEDERAL TERRITORIES GOVERNMENTS
  4. THE FEDERAL GOVERNMENT
  5. THE PRIVATE SECTOR AND NGOS.
  • RESPONSE: THE SYSTEM
  1. SOA INTEROPERABLE MODULES
  2. Enterprise Service Bus (ESB)
  3. Fast Search search engine
  4. MERS Linked Database
  5. Citizen Emergency Management
  6. Geographical Information System (GIS)
  7. Resources And Capital Statistics (CapStats)
  8. Business Intelligence Tool

Section B – ACTION PLAN

  • DEFINING ESSENTIAL FUNCTIONS
  • EVALUATING EXISTING MERC DESIGNS
  • EOC ASSESSMENT CHECKLIST
  • SITE CONSIDERATIONS
  • POTENTIAL HAZARDS
  1. Natural Hazards
  2. Technological Hazards
  • SITE SECURITY DESIGN
  • STRUCTURAL DESIGN
  • BUILDING SYSTEM DESIGN
  • COMMUNICATIONS
  • CONTROLLING ACCESS
  • HUMAN FACTORS

Well, interesting topics I hope as I try to cover various angles to make the Framework effective.

If you like to know these topics in details, don’t be despair…. keep visiting this posting as later I ‘may’ furnish the link.

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UPDATE:

If you wanna grab a copy of MERC Conceptual Framework (full version), please click here.

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Do come again to this site soon as next I will discuss on new topic.

Last but not least, thanks for those who had given the encouraging and constructing comments. I really appreciate that!

Cheers!

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Continued… Part V – How does the EOC operate? (Part 2) and NIMS.

It’s Friday today…. father of the days.

Today I’ll discuss the remainder 5 bullet points of how does the EOC operate and a brief description of NIMS.

How does the EOC operate? (Part 2)

  • During activation, the Incident Management System is led by the Incident Manager, who manages the response in collaboration with teams of experts pulled from across MERC to work with EOC core personnel.
  • Emergency operation plans developed by MERC describe the roles and responsibilities of different offices, centers, and institutes across the agency during an emergency.
  • MERC shall have an all-hazards base plan that outlines core roles and responsibilities for all-hazard responses, as well as plans for scenario-specific events such as landslides.
  • EOC staffs also serve as the initial point of contact to communicate with emergency response partners who provide support to the on-scene Incident Commander.
  • The Incident Commander is responsible for the on-scene incident response, including control of resources and resolution of on-scene issues.

NATIONAL INCIDENT MANAGEMENT SYSTEM (NIMS)

  • The proposed National Incident Management System (NIMS) shall be a companion document that provides standard command and management structures that apply to response activities.
  • This system shall provide a consistent, nationwide template to enable Federal Government, State governments, and local authorities, the private sector, and NGOs to work together to prepare for, prevent, respond to, recover from, and mitigate the effects of incidents regardless of cause, size, location, or complexity.
  • This consistency provides the foundation for utilization of the NIMS for all incidents, ranging from daily occurrences to incidents requiring a coordinated Federal Government response.

To be continued… Part VI – MERC Conceptual Framework: The remainder contents

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Continued… Part IV – How does the EOC operate?

It’s Monday blues today 🙂 …after a long weekend where last Friday Malaysian people observed Wesak Day as a public holiday.

In the last 2 posts, I’ve discussed on MERC and EOC roles and responsibilities. Today I’ll continue with the topic of the proposed how shall the EOC operates effectively. There are 11 bullet points for this topic and today I’ll only discuss first 6 bullet points. The remainder 5 bullet points will be discussed in next post.

How does the EOC operate? (Part 1)

  • When the EOC receives information about an event or incident, a preliminary assessment team of subject matter experts from across MERC is convened to recommend the scope of the response.
  • The team’s assessment is reported to the Director/Head of the Coordinating Office of Emergency Response who then advises the MERC Director/Head of the situation and provides recommendations for action, including a request for activation of the EOC.
  • MERC shall use the Incident Management System (IMS) that provides a consistent template for managing incidents to manage responses to events.
  • IMS shall be universal and standardized emergency response operating systems used around the country.
  • MERC shall train the state officials of all 14 states in Malaysia on their specific roles and responsibilities during an emergency.
  • This training helps ensure that MERC field response teams operate effectively as part of the state or local response structure.

To be continued… Part V – How does the EOC operate? (Part 2) and NIMS.

NATIONAL INCIDENT MANAGEMENT SYSTEM (NIMS)

  • The proposed National Incident Management System (NIMS) shall be a companion document that provides standard command and management structures that apply to response activities.
  • This system shall provide a consistent, nationwide template to enable Federal Government, State governments, and local authorities, the private sector, and NGOs to work together to prepare for, prevent, respond to, recover from, and mitigate the effects of incidents regardless of cause, size, location, or complexity.

This consistency provides the foundation for utilization of the NIMS for all incidents, ranging from daily occurrences to incidents requiring a coordinated Federal Government response

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Continued… Part III – EOC Roles and Responsibilities.

Yesterday, I wrote that the Emergency Operation Center (“EOC”) shall be established to serve as MERC’s operation and command center for monitoring and coordinating MERC’s emergency response to public threats in Malaysia.

Today, I’ll focus on the proposed roles and responsibilities of EOC (and MERC as well) as follows:

EOC ROLES & RESPONSIBILITIES

  • The EOC shall allow MERC to maintain situational awareness of disaster related events at the national (and international), state, and local levels.
  • EOC shall be staffed around-the-clock, it serves as MERC’s central point of contact for reporting threats, and supports the existing Government’s Operations Center (if any).
  • During an emergency response, the EOC brings together specialists from across MERC to efficiently exchange information and connect with the stakeholders i.e. ministries, government agencies, state agencies, and local authorities; and emergency response partners in Malaysia i.e. Police, MERS, SAR,  SMART, Fire & Rescue Dept., Hazmat, JPA3, Red Crescent, Rescue 991, MARES, and others.
  • For multi-state or severe emergencies, MERC provides additional resources and coordinates response efforts across multiple jurisdictions, both domestically and abroad.
  • MERC shall seek assistance from regional and international experts specializing in search and rescue, medical, firefighting, hazardous materials, and emergency rapid assessment such as the ASEAN Coordinating Centre for Humanitarian Assistance on disaster management (AHA Centre) in Jakarta where the latter shall coordinate with the authorities in Malaysia (MERC) for offers and requests for assistance from the region and international organizations.
  • The proposed EOC facility shall accommodate sufficient personnel per shift when fully staffed for two to three shifts per day to handle situations ranging from local interests to worldwide events.
  • For an efficient operation, EOC shall be managed by a department within MERC i.e. Department of Emergency Operations (DEO).
  • To support state and local efforts during an emergency response, EOC staff coordinates deployment of MERC staff and equipment that MERC responders may need.
  • In addition, the EOC is proposed to have the capability to transport life-supporting medications, equipment, and personnel at any time anywhere in Malaysia via aircraft that can be launched within 2 hours of notification.

To be continued… Part IV – How does the EOC operate?

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Continued… Part II – MERC Conceptual Framework, Roles and Responsibilities.

After it came to my mind back in August 2009 that Malaysia needs a functional Emergency Response Center a.k.a Malaysia Emergency Response Centre (“MERC”), I started to conduct desktop research particularly on the Internet – the wonder source of information.

I stumbled few (or perhaps many) interesting sites and have gathered quite sumptuous interesting and important information on emergency response centers. Moving forward, I use the gathered information to prepare the so called Conceptual Framework (“Framework”) for the proposed MERC.

The Framework includes an overview of the proposed MERC, the Development Proposition and Requirements Summary for the IT component of the MERC network implementation. It is intended to guide on architectural design; infrastructure development; and system deployment, documentation, and maintenance.

The proposed elements in the Framework can be implemented as needed on a flexible, scalable basis to improve response. As mentioned in last post, effective response to an incident shall be a shared responsibility of governments at all levels, the private sector and NGOs, and individual citizens.

The Framework provides the proposed development of MERC for implementing nationwide response and operational coordination for all types of domestic incidents.

MERC Roles and Responsibilities.

  • When a disaster occurs, MERC shall respond effectively to support national (and international), state, local, and private sector emergency response partners.
  • A critical component of MERC’s work during an event is to coordinate response activities and provide resources to state and local departments.
  • The Emergency Operation Center (“EOC”) shall be established to serve as MERC’s operation and command center for monitoring and coordinating MERC’s emergency response to public threats in Malaysia.

To be continued… Part III – EOC Roles and Responsibilities.

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Back in August 2009 it came to my mind that Malaysia needs a functional Emergency Response Center, hereinafter is called Malaysia Emergency Response Centre (“MERC”).

Bukit Antarabangsa Landslide

Five people were killed when a huge landslide hit Taman Bukit Mewah in Ampang, destroying 14 bungalows and forcing thousands to evacuate. The landslide occurred just kilometres from the site of the fateful Highland Towers disaster in 1993.

This is based on few tragedies and catastrophes that happened in Malaysia such as the 2008 Bukit Antarabangsa landslide that occurred on Saturday, 6 December 2008 in Bukit Antarabangsa, Ulu Klang, Selangor, Malaysia. Five people were killed and more than eight others are feared buried in that Bukit Antarabangsa landslide, near Kuala Lumpur. The landslide, which is believed to have buried 14 bungalows in Taman Bukit Mewah and Taman Bukit Utama, occurred at about 4 a.m. MST.

For the benefits of Malaysia citizens, MERC shall be a Government of Malaysia’s initiative to how the Nation conducts all-hazards response. It shall be built upon scalable, flexible, and adaptable coordinating structures to align key roles and responsibilities across the Nation, linking all levels of government, non-governmental organizations, and the private sector. MERC shall capture specific authorities and best practices for managing incidents that range from the serious but purely local, to large-scale terrorist attacks or catastrophic natural disasters.

Related Video:


The term “response” as used hereinafter includes immediate actions to save lives, protect property and the environment, and meet basic human needs. Response also includes the execution of emergency plans and actions to support short-term recovery. Effective response to an incident shall be a shared responsibility of governments at all levels, the private sector and NGOs, and individual citizens.

The proposed MERC shall be implemented in the context of a threat, in anticipation of a significant event, or in response to an incident. Selective implementation shall allow for a scaled response, delivery of the resources needed, and an appropriate level of coordination.

Incidents include actual or potential emergencies or all-hazards events that range from accidents and natural disasters to actual or potential terrorist attacks. They include events wholly contained within a single jurisdiction and others that are catastrophic in nature and national in their scope or consequences. It is not always obvious at the outset whether a seemingly minor event might be the initial phase of a larger, rapidly growing threat.

To be continued… Part II – MERC Conceptual Framework, Roles and Responsibilities.

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